How can we help?

Open OneRipple, tap Sign Up, and enter your name, email, and a password. You can also sign up with Google. After verifying your email, complete onboarding to set up your profile.

Go to Profile → Edit Profile. You can update your name, bio, photo, cover photo, interests, and other details there.

Open Settings → Account → Delete Account. This permanently removes your account and associated data and cannot be undone. You can also email us to request deletion.

On the login screen, tap Forgot Password and enter your email. We will send a link to reset it.

After logging in, use the password reset flow from Forgot Password to set a new one. Keep your password unique and secure.

Go to your Profile, tap Edit Profile, then choose a new profile photo or cover photo from your library or camera.

Open Settings → Privacy. You can set your account to public or private, hide specific profile fields, and control tagging and mentions.

Tap the Inbox icon, then the pencil button to start a new message with someone you follow or search for.

Messages from people you do not follow go to a requests inbox. Preview them first, then accept to chat or decline to remove them.

Open the person's profile, tap the menu, and choose Block. Blocked accounts cannot view your profile or interact with you.

Tap the create button on the feed, write your message, add photos or a video if you like, choose a category, and share.

Instead of a single like, OneRipple has kind reactions such as heart, encouraged, inspired, and grateful. Tap the one that fits.

Tap your avatar in the Stories bar at the top of the feed, then capture a photo, video, or text Story. Stories disappear after a day.

Your Story is visible to your audience based on your privacy settings. You can check viewers from your Story.

Tap Reels in the bottom nav, then the create button. Record or upload a short video, add a caption and category, and share.

Yes. Go to Settings → Feed and toggle Auto-play videos on or off.

Open the Encourage tab and tap to share what you are going through. You can request encouragement locally or globally.

Tap a pin or a request on the Encourage globe, read what someone is going through, and write them a kind message.

No. We use only approximate location to show nearby requests and never reveal your exact coordinates.

When creating a Ripple, turn on the Event option and add the date, time, and location. It will appear on the Events page.

Open Events and switch to Near You to see events close to your location.

Yes. You can create a profile for a business or organization and share Ripples, Reels, and events like any other member. Keep content kind and follow the Community Guidelines.

OneRipple Gold is an optional membership that adds more protection, more tools, and more insight to your OneRipple experience — enhanced identity protection, advanced impact insights, monthly and yearly Ripple Reports, enhanced creator tools, and a Gold AI Positivity Coach.

The Gold check means OneRipple has verified the identity behind the account. It does not mean OneRipple endorses everything the user says, and it does not make a user more important. You can purchase Gold membership, but you cannot purchase the verification check — that is earned by completing identity verification.

After subscribing to Gold, start identity verification. A professional identity-verification provider securely processes a government-issued photo ID and, if required, a selfie or liveness check. OneRipple stores only necessary verification metadata — not your raw documents or biometric data.

Some verifications need an additional review. No action is needed right now — we will update your status when the review is complete. You can keep using OneRipple normally.

Go to Settings → OneRipple Gold to view your membership status, plan, billing period, and verification status. You can manage or cancel your subscription there.

Open Settings → OneRipple Gold → Manage Subscription. Cancellation is straightforward — you keep Gold access through the end of your current billing period.

Open Settings → OneRipple Gold → Restore Purchases. We validate your purchase with the billing provider and restore your Gold entitlement to your account.

Your encouragement history and all your earned impact are yours and always remain. Ending Gold only removes Gold-only features — it never deletes your earned impact.

No. Gold does not increase organic reach, feed priority, search ranking, or placement in Someone Needs Encouragement. Gold provides better tools and insight, not more importance.

Use the contact form below or email support@oneripplestudio.com. Include what you were doing, your device, and what happened.

Tap the menu on any post, Reel, comment, or profile and choose Report. Select the reason and submit. Our team reviews every report.

Your profile, posts, Reels, Stories, comments, and messages are removed. This cannot be undone. You can also email us to request deletion.

Email support@oneripplestudio.com with your request. Depending on where you live, you may have rights to access, correct, export, or delete your personal data.